Privacy Policy

1. Introduction

We respect and protect the privacy of all users. This Privacy Policy explains how we collect, store, use, disclose, and safeguard your personal information when you visit and use our website, applications, and related services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to accept all terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services immediately.

2. Information We Collect

2.1 Information You Voluntarily Provide

• Account registration information: username, phone number, email address, profile avatar, and basic profile information.
• Service interaction information: consultation content, form submission data, order records, delivery information, and contact details.
• Identity verification information: name or identification documents you actively submit for identity authentication.
• Feedback and support content: suggestions, complaints, screenshots, and other materials you send to our customer service.

2.2 Information Automatically Collected When You Use Services

• Device information: device model, operating system, device identifier, network type, and device settings.
• Log information: IP address, access time, browsing pages, stay duration, click behavior, and operation records.
• Cookies and local storage data: used to maintain login status, remember preferences, and optimize user experience.
• Location information: only collected with your explicit authorization for localized service support.

2.3 Sensitive Information Explanation

We do not actively collect sensitive personal information including ID numbers, bank card information, facial data, or other highly private data. Such information will only be stored if you voluntarily provide it for specific service scenarios.

3. How We Use Your Information

We only use your personal data for legitimate purposes as stated below and will never exceed the authorized scope:

• Complete account registration, login verification, and ensure account security.
• Process your inquiries, orders, after-sales services, and customer communication.
• Send service notifications, function updates, and activity reminders (you may unsubscribe at any time).
• Analyze platform operation data to optimize product functions and user experience.
• Prevent illegal behaviors such as fraud, account theft, and malicious attacks to protect platform and user security.
• Comply with applicable laws, regulations, and legal procedures.

We will not sell, rent, or trade your personal information to any third parties without your explicit consent.

4. Data Storage and Protection

4.1 Data Retention Period

We retain your personal information only for the shortest period necessary to fulfill service purposes. Basic account data will be retained during your account validity. After you cancel your account, we will delete or anonymize your personal data except for information required by legal regulations.

4.2 Security Protection Measures

• Adopt encrypted transmission and encrypted storage technology to prevent data leakage, tampering, and loss.
• Implement internal permission management and hierarchical access control to limit employee access to user data.
• Regularly conduct security inspections and vulnerability repairs to resist network attacks and unauthorized access.
• Establish data breach emergency response mechanisms to promptly handle security risks and notify users in accordance with laws.

5. Information Sharing and Disclosure</h2&gt>

We will not share your personal information with any third parties except in the following circumstances:

1. You have given explicit and independent authorization or consent.
2. Necessary sharing with service providers (such as cloud service, payment, and logistics providers) to complete service delivery. Third parties are prohibited from secondary data dissemination.
3. Disclosure required by laws, judicial institutions, or administrative authorities.
4. Necessary disclosure to protect the legitimate rights and interests of users, the public, or the platform in case of safety threats.
5. Data transfer in scenarios such as company merger, acquisition, or asset transfer, under continuous privacy protection obligations.

6. Your Rights

6.1 Right to Access and Obtain Copies

You have the right to access and obtain copies of your personal data stored on our platform by contacting our support team.

6.2 Right to Correction

You may modify or correct your personal information independently in your account settings or apply for correction through customer service.

6.3 Right to Deletion and Account Cancellation

You have the right to delete partial records or cancel your account. After account cancellation, we will clear your personal data except for legally required reserved information.

6.4 Right to Withdraw Authorization

You may withdraw your authorization for device permissions such as location access at any time and unsubscribe from marketing messages.

6.5 Right to Complaint

If you believe that our data processing behavior violates privacy regulations, you have the right to file a complaint and feedback to us.

7. Minors Protection

If you are a minor under 18 years old, please use our services under the supervision and consent of your guardian. If we learn that we have collected personal information of minors without valid guardian consent, we will delete the relevant data as soon as possible.

8. Cookies Policy

Our website uses Cookies and similar technologies to improve browsing experience, retain login status, and record user preferences. You can disable or clear Cookies through your browser settings. However, disabling Cookies may cause some website functions to be unavailable or abnormal. We will not collect sensitive personal information through Cookies.

9. Policy Updates

We may update this Privacy Policy irregularly in response to business adjustments and legal requirement changes. The updated policy will be displayed on this page. Continued use of our services after updates constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions, suggestions, or disputes regarding this Privacy Policy or personal data processing, please contact us through the following methods:

Support Email: huami@aluwardrobe.com

Contact Phone: +86 133 2674 4627

Company Name: [Guangzhou Huami E-Commerce Co., Ltd.]

Address: [No.6 Baoshu Road, Taihe Town, Baiyun District, Guangzhou City, Guangdong Province, P.R.China]