·

Return and Refund Policy

Effective date: August 14, 2026

Custom wall panel and wardrobe materials prepared with technical drawings and protective packaging
Custom-made materials, confirmed specifications and careful export packaging.

All wall panels & wardrobes are custom-made products according to buyer’s confirmed drawing, color sample and dimensions.

Submit Evidence

Send your order information, description, photos and videos through our Contact page.

7-Day Claim Period

Claims must be submitted within 7 days after the goods arrive at the destination port.

Shipping & Costs

Ocean freight, import duty and customs-clearance costs for returned goods are borne by the buyer.

1. Cancellation after production starts

Once production starts after buyer confirms all details, order cancellation by buyer is not allowed. The deposit will not be refunded, and buyer shall compensate all material & processing losses caused by cancellation.

2. Non-manufacturing reasons

Returns, rejection or refund requests will NOT be accepted for non-manufacturing reasons, including buyer’s design change, wrong site measurement, dissatisfaction with appearance, slow sales, customs issues or cargo damage during ocean transit.

3. Manufacturing defects and remedy

If defects arise from seller’s production error (wrong material, incorrect dimension, factory defect), seller will re-produce or send replacement parts free of charge. Seller is NOT responsible for ocean freight, import duty & clearance cost for returned goods.

4. How and when to submit a claim

Buyer must submit claim with photos & videos within 7 days after goods arrival at destination port. No claim will be accepted after the deadline. Claims should be submitted through the contact details provided on our Contact page and should include the order information and a description of the claimed defect.

5. Shipping risk

Under EXW/FOB/CIF terms, risk of loss or damage during sea transportation belongs to the buyer.

Refund timing, fees and return shipping

Because these products are custom-made, this policy does not provide a monetary refund after production begins. Accordingly, there is no refund-processing period and no restocking or return-handling fee charged by the seller. For a confirmed manufacturing defect, the seller’s remedy is free re-production or free replacement parts as stated above. The buyer is responsible for ocean freight, import duty and customs-clearance costs associated with returned goods.